Request equipment service.

Tell us what happened. Include your device serial number and select private photos or short videos below before submitting. SkyFlow reviews it before assigning a dealer.

Your contact details

Full name (required)

Email (required)

Phone (required)

City / town (required)

Province / territory (required)

Equipment & issue

Equipment (required)

Device SN (serial number) (required)Enter the serial number shown on the device label or in the XAG app. If unreadable, enter “Unknown” and attach a photo of the label.

Service needed (required)

Current impact (required)

What happened? (required)

Safe-stop action / checks already performed

Maintenance, previous repairs or related case reference

Add optional dates & diagnostic details

Event date / time

Error codes

Firmware / software version

Purchase / handover date

Activation date, if known

Battery cycles, if relevant

Photos & videos (optional)

JPEG, PNG or WebP images; MP4 / MOV video up to 30 seconds. Maximum 25 MB per file, eight files and 60 MB per case. Videos are saved without audio; describe relevant sounds in your report. Keep original evidence. Do not include unrelated personal information. Select files now; they will upload securely when you submit your request.

Add photos or videos

I have access to the warranty policies and authorize SkyFlow to share relevant request details and evidence with the assigned dealer and, where needed, XAG for assessment. I understand submission does not approve warranty coverage or authorize paid work.

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