Prepare your request
Submit your initial report even if some evidence is still being collected. SkyFlow will identify any additional items needed for assessment. The portal accepts images and short videos; retain original invoices and log files for submission through an agreed private channel when requested.
- Your contact information, location, equipment model and version, and relevant airframe, component, battery or charger serials.
- Original invoice and handover date; activation or binding evidence where available.
- Event date, symptoms, error codes, firmware, operating conditions, payload or material, and customer impact.
- Clear photos or a short video, diagnostic logs where requested, maintenance and repair history, and checks already performed.
- Any safe-stop action, prior case references and the assistance you need.
Assessment and approval
SkyFlow reviews your request, verifies the equipment and applicable warranty terms, and arranges diagnosis with an assigned service dealer when needed. You may be asked for further evidence or an inspection before coverage can be confirmed.
A submitted request is not warranty approval. Wait for written confirmation of the approved service scope before arranging repairs or returning equipment. Work outside that scope requires further approval.
Paid inspections and repairs require an accepted estimate. Do not arrange third-party work on the assumption that it will be reimbursed; obtain written approval from SkyFlow first.
Sharing and privacy
Your request and evidence are available to SkyFlow and the dealer assigned to your case. Relevant evidence may be shared with XAG for manufacturer assessment when required. Do not upload unrelated personal information.
Images are processed to remove embedded metadata. Videos are processed without audio; describe relevant sounds in the issue description. Keep original evidence in case the reviewing technician requests it.